Information
A Few Things To Know
Arriving
& departing
Check-in begins at 3:00 PM and check-out is at 11:00 AM. If you arrive early or need a little extra time in the morning, early check-in and late check-out are possible when availability allows, though they can carry an additional charge — just ask our concierge and we’ll do our best.
Changing
your plans
Life happens, and we try to keep it simple. With our Standard rate, your booking is confirmed with a deposit and half of it is refundable if you cancel up to five days before arrival (a small 3% processing fee applies). Inside five days, the cancellation charge is 50% of the booking. Our Non-Refundable rate, as the name suggests, cannot be cancelled, modified or refunded. The full details always live on our Terms & Conditions page — that page is the reference we keep current.
Traveling with
a furry friend
We welcome one small dog (up to 10 kg / 22 lb) per room. A non-refundable pet fee of MXN $1,700 plus applicable taxes applies per stay. Dogs are asked to stay leashed in all shared spaces, are not permitted at the pool or in the spa, and should not be left alone in the room.
The Day Pass
Our Day Pass runs from 9:00 AM to 5:00 PM and includes access to the beach, the swimming pool, the steam room, sauna and cold plunge, and of course Tekuamana Restaurant & Bar. Day Pass rates are MXN $1,800 per person for international visitors and temporary residents, including MXN $1,000 redeemable for food and beverages at Tekuamana, and MXN $1,300 per person for Mexican nationals, with the full amount redeemable for food and beverages at Tekuamana. It’s the fullest day of wellness Sayulita offers without an overnight stay.
A few house
details
All published rates include the 16% IVA and the 5% lodging tax. La Joya is a smoke-free hotel; smoking is permitted only in outdoor areas. We kindly ask that no outside food or beverages be brought into the restaurant or food service areas. Lost room keys can be replaced for MXN $500, and any damage or missing items will be settled before departure.